Returns & Refunds

Last updated: 2026-07-10

We want you to be happy with every purchase. If something is wrong or you change your mind, please read the policy below, then submit a request online via “My Orders” or contact our support team.

1. How to Request a Return or Refund

All returns and refunds are handled per order. Please follow these steps:

1. Sign in at app.omipoka.com and go to My Orders
2. Open the order you’d like to handle
3. Click Request Return / Refund, choose a reason (you can add a note and select specific items), and submit
4. Our team reviews each request manually and notifies you by email of the outcome and refund progress

Go to My Orders

You can also reach us via our Returns & Refunds Request Form. For defective items, please include photos to speed things up.

2. 7-Day Cooling-Off Period (Physical Goods)

Under Taiwan’s Consumer Protection Act, physical goods come with a 7-day cooling-off period starting the day after you receive them. This is an inspection period, not a trial period — returned items must be brand-new, unused, with complete packaging and accessories.

3. Special Rules for Certain Items

Refundable — but the digital content is voided and reclaimed:

• Digital goods / digital cards: video gifts, digital business cards, and other content delivered online can be returned. Once the refund completes, the digital card and all of its content are voided and deleted and cannot be recovered.

Not eligible for the unconditional 7-day return (genuine defects are not affected — see Section 4):

• Purchased NFC write service: once we have completed the NFC write (encoding) for you, the write service itself and the cost of the physical NFC patch / coin card it was encoded onto are custom-fulfilled and therefore not eligible for the unconditional 7-day return. As for the digital card bound to it, the choice is yours: you may keep it (continue using it) or ask OMIPOKA to delete / reclaim it (including all of its content — deletion cannot be undone).
• Items already used or unsealed and not restorable to original condition, or damaged through misuse

Before requesting a refund, please back up anything you want to keep from your digital card — once voided and reclaimed, the content cannot be retrieved.

4. Defective or Incorrect Items

If your item arrives defective, damaged, or not matching your order, please submit a request within 7 days of delivery using the steps in Section 1 and include photos. Once confirmed, we’ll arrange a free exchange or full refund, and we cover shipping both ways.

5. Refund Method & Timeline

• Refund amounts are based on the actual amount paid; for partial returns, the amount is confirmed by support after accounting for items and shipping.
• If your order used a coupon or promotional discount: refunds are based on the actual amount paid after the discount; for partial refunds, the discount is deducted proportionally across the returned items. Used coupons are not reinstated or reissued after a refund.
• Refunds are processed manually, after approval and (where applicable) receipt of the returned item.
• Refunds are returned to the original payment method where possible; for credit-card reversals, the actual posting time depends on your issuing bank and typically takes several business days up to one billing cycle.

6. Return Shipping Costs

• For returns due to personal reasons (no longer needed, wrong choice, change of mind), the customer covers shipping both ways.
• For defective, incorrect, or company-caused returns, we cover the shipping.

7. Link Safety & Acceptable Use (Custom Link Card / Blank Link Card)

OMIPOKA’s “Custom Link Card / Blank Link Card” lets you set the destination URL the card opens when tapped. To protect people who receive and tap your card, and to maintain trust in the OMIPOKA service, the link you set must comply with the following:

1. Safety checks & ongoing monitoring: The URL you provide is checked against known phishing/malicious-site databases at checkout and on an ongoing basis thereafter.
2. Prohibited uses: The link must not point to phishing, fraud, malware, distribution of illegal content, impersonation of any person or organization, or any other unlawful or rights-infringing site.
3. Consequences of detection:
   • Detected as malicious at checkout → the purchase cannot be completed.
   • If, after purchase, the link is later reported or detected as phishing/malicious → the system will stop redirecting on tap and show a safety warning page; the link will no longer work.
   • In such cases the physical NFC patch / coin card (chip) is unaffected — you may sign in and change the destination to a compliant URL to restore it.
4. Refunds: No refund will be granted on the basis that a link could not be published, could not be purchased, or stopped redirecting because it violated this policy.
5. False positives: If you believe a link was wrongly flagged, use a different URL, or leave the field blank at checkout and set it later from your dashboard; you may also contact customer support for help.
6. Content responsibility: You are solely responsible for the content of the destination site; OMIPOKA provides only the redirect and does not endorse or take responsibility for the destination’s content.

8. Contact Us

For any questions about returns or refunds, please reach us via our Returns & Refunds Request Form.

⚠️ This policy is currently a DRAFT and is not final until reviewed by legal counsel; actual return conditions follow the notice shown at time of purchase and the Terms of Service.